Discovering a sitter to your canine has turn into more and more tough as a result of not everyone seems to be trustworthy concerning the high quality of care they supply. One San Francisco resort claimed to be a “luxurious” lodging, however opinions are saying that isn’t the case. After two TikTok customers made movies explaining their experiences, the resort gained a number of destructive consideration.
The shoppers claimed that their canines have been uncared for and soiled upon pick-up. A few of the providers they paid for additionally weren’t offered. As a substitute of apologizing or making modifications, the enterprise is now inactive on social media accounts and limiting feedback on their profiles.
The Reality Comes Out
A TikTok person named Michelle posted a video speaking about her canine’s keep at Wag Resorts in San Francisco (not associated to the dog-walking firm). The resort fees round $150 per evening, so clients anticipate their canines to be pampered, however in response to Michelle, that’s not true.
Within the video, Michelle defined that she paid further to have entry to the digital camera in her canine Miso’s room 24/7. She stated they didn’t give her entry to the digital camera till his second day there. Then, when she picked him up, he was in tough form.
“After I picked him up, he was coated in urine throughout his physique, throughout his paws, all as much as his elbows and he was in a really, very poor psychological state,” stated Michelle.
Michelle believes that Miso wasn’t given correct lodging and was uncared for. Wag Resorts acknowledged that Miso’s keep didn’t go easily, however they deny any mistreatment. They stated the delay within the digital camera entry was as a result of it was malfunctioning.
@_mitchiemitchie DO NOT LEAVE YOUR PET WITH WAG HOTELS // pls tag fellow california per house owners. im bodily sick and horrified pondering how @Wag Resorts | Pet Resort handled miso throughout his keep final weekend. our pets are our household and that i trusted wag to offer him a excessive stage of care which clearly didn’t occur. i can’t fathom how a clear, wholesome, effectively skilled canine would willingly roll in urine all weekend when he has NEVER accomplished so. what did you do to my canine and why did you refuse to ship the digital camera feed i paid for throughout his “deluxe suite” keep? #dogsoftiktok #waghotels #pethotel #goldendoodle ♬ authentic sound – michelle
One other Buyer Speaks Up
After Michelle’s video gained traction, one other former buyer determined to make an analogous TikTok. A lady named Cilla Chan took her canine named Cobie to the identical Wag Resorts location two months prior. She had already posted a Yelp evaluation, however she determined to enter element on TikTok.
In accordance with Cilla, she bought entry to Cobie’s digital camera footage, however she wasn’t pleased with what she noticed. She stated the play teams have been overcrowded, and her canine was filthy. Nevertheless, the worst half was that they by no means fed Cobie on time. She stated they fed him hours after his regular supper time, and one time they didn’t feed him till 10:55 pm, after she known as and emailed a number of instances.
“We’re cheap individuals: if they supply meals barely later than regular we’d perceive. However that is straight up animal abuse. An entire rip-off of a enterprise. We want we had learn extra Yelp opinions for this enterprise which have stated the very same factor. We’re sharing this to forestall different canine mother and father from making the identical mistake,” Cilla wrote in her evaluation.
Many different clients left related opinions, however these two movies lastly introduced consideration to the neglect. The enterprise typically provides the excuse that they’re understaffed, however a number of reviewers identified that they shouldn’t be taking in so many canines then. When you pay for a luxurious resort, your canine shouldn’t be handled so poorly.
@cillachan @_mitchiemitchie thanks a lot for sharing your expertise. I’m so sorry to listen to what occurred to Miso 💔. So many mates who knew our state of affairs shared Michelle’s video with us at this time as a result of a lot of the identical occurred with us and our beloved canine @CobieTheDoodie in June of 2022— everybody please be a part of us in spreading the phrase anout @Wag Resorts | Pet Resort and their mistreatment of animals of their care. #WagHotels #canines #abuse #dogsoftiktok #pethotel #goldendoodle ♬ authentic sound – Cilla Chan